Shipping policy
At Bels & Pearl (belsandpearl.com), every order is prepared with the same care that goes into our curated collection. This Shipping Policy explains how we process, ship and deliver your order.
Free Worldwide Shipping
Standard shipping is free on every order, to every country we ship to, with no minimum order value. There is no threshold to reach and no shipping charge is added at checkout.
Order Processing Time
All orders placed at belsandpearl.com are processed within 1–3 business days (Monday to Friday, excluding U.S. public holidays). You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number the moment your package ships.
During high-demand periods such as holiday seasons or special promotions, processing may take up to 5 business days. If we expect a longer delay, we will contact you.
Delivery Estimates
Delivery times are estimates and begin from the day your order ships, not the day it is placed.
| Destination | Estimated delivery time | Shipping cost |
|---|---|---|
| United States | 3–7 business days | Free |
| Canada | 7–14 business days | Free |
| European Union & United Kingdom | 10–20 business days | Free |
| Rest of world | 14–30 business days | Free |
Customs, Import Duties and Taxes
Free shipping covers the cost of carriage only. It does not include import duties, taxes or customs fees.
Orders delivered outside the United States may be subject to import duties, taxes or customs charges levied by the destination country. These charges are set by your local customs authority, are payable by the recipient, and are not included in the price you pay at checkout. Bels & Pearl has no control over these charges and cannot predict their amount. Customs processing may add days to the estimated delivery time.
Order Tracking
Every Bels & Pearl order ships with tracking. Once your order is on its way you will receive a shipping confirmation email containing your tracking number and a tracking link. If you have not received your tracking information within 5 business days of placing your order, contact us at hello@belsandpearl.com or via WhatsApp at +1 (302) 639-6295.
Where We Ship From
Orders are fulfilled and shipped from our facility in Houston, Texas, USA.
Delays, Lost or Damaged Packages
We work with trusted carriers, but delays caused by carriers, customs, weather or events outside our control can occur, and estimated delivery dates are not guaranteed.
If your package is significantly delayed, arrives damaged or appears to be lost in transit, contact us within 7 days of the expected delivery date at hello@belsandpearl.com. Please include your order number and, in case of damage, photographs of the package and item. We will work with the carrier to investigate and arrange a replacement or a refund.
Incorrect Shipping Address
Please check your shipping address at checkout. Bels & Pearl is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at hello@belsandpearl.com — if your order has not yet shipped, we will update the address.
Returns
Returns are covered by our Refund Policy, including the 14-day cooling-off period that applies to orders shipped to the European Union.
Frequently Asked Questions
Does Bels & Pearl offer free shipping?
Yes. Standard shipping is free worldwide on every order, with no minimum order value.
Will I pay customs or import duty?
Possibly, on orders delivered outside the United States. Those charges are set by the destination country and are paid by the recipient.
Where does Bels & Pearl ship from?
Our orders are fulfilled and shipped from our facility in Houston, Texas, USA.
Does Bels & Pearl ship internationally?
Yes. We ship worldwide, including to Canada, the European Union, the United Kingdom and beyond.
How can I track my order?
Every order includes a tracking number, sent to your email as soon as your package ships.
Who do I contact with a shipping question?
Our customer care team is available at hello@belsandpearl.com or via WhatsApp at +1 (302) 639-6295. We typically respond within 24 hours on business days.
Bels & Pearl — operated by ANATOLIACRAFT LLC
221 W 9th St #778, Wilmington, DE 19801, United States
hello@belsandpearl.com | WhatsApp: +1 (302) 639-6295